Making a Reservation

How do I make a reservation?

There are three ways to make a reservation with Calm Air. You can book online at www.siliaoctsb.cn, call the Calm Air Reservations toll-free line at 1-800-839-2256, or you can contact your local travel agent.

Who do I call if I have questions or problems booking online?

Please call Calm Air’s Reservations Centre at 1-800-839-2256 and one of our agents will be pleased to assist you.

Can I change my itinerary online?

Yes, you can. Click the “Modify a Booking” tab on the home page. Then enter your first name, last name and your reservation number to access your reservation and make changes.

When can I call to make a booking over the phone?

The Calm Air Reservations Center is open:

Monday to Friday: 6:00 am to 9:00 pm

Saturday: 9:00 am to 9:00 pm

Sunday: 9:00 am to 9:00 pm

All times are Central Time.

Can I book connecting flights on another airline through Calm Air?

No. Calm Air is not affiliated with any other airlines. You will need to contact the other airline directly to make a booking with them.

How many seats can I book in one reservation?

You book as many seats as are available on that flight. However, for groups of seven or more people, we recommend you contact our Group Travel Specialist at 1-800-839-2256 for special group pricing.

Can my travel agency book my flight?

Yes, your agency may book your flights or through our website at www.siliaoctsb.cn, through select global distribution systems, or they can contact our Reservations Centre at 1-800-839-2256.

Can I book my Aeroplan reward travel with Calm Air?

Yes, starting October 1st, 2017, Calm Air will handle all Aeroplan bookings, changes, and cancellation requests for travel on Calm Air flights. Simply contact the Calm Air Reservation Centre at 1-800-839-2256.

How do I book my AIR MILES reward trip on Calm Air?

It is AIR MILES’ policy that you must call AIR MILES directly to book your flights at 1-888-247-6453 or visit?www.airmiles.ca.

Fares & Availability

How do I get the lowest fare?

Our pricing is based on availability and time. As seats are limited, the further you book in advance, the more likely it is that you will receive the lowest fare. Our lowest regular fares require a 10-day advance purchase. These seats are limited and popular flights in demand may sell out of the 10-day advanced fare early.

Why are there two fares listed for each flight?

There is a higher, unrestricted fare listed for those passengers who need the flexibility to make changes, as well as the lowest fare that has restrictions and a change fee applicable.

Why can’t I get the lowest fare or your advertised seat sale fare?

Seats are sold on a first-come, first-served basis. The lowest fare or sale fare seats always have a limited number of seats available on that low price, so may already be sold out. Also please note that some special fares are for certain days, flights, travel periods or may require return travel or a Saturday night stay. Please check that your travel details match the requirements.

Your flight schedule lists a flight on this day and time. Why doesn’t it appear on my screen?

Flights that are sold-out will not appear as an option to book.

When I started my booking there was a seat available. But when I went to reserve the seat and pay, why was the seat no longer available?

Our reservation system works on real time and the availability may have changed between when you first checked and when you actually confirmed the seat with your payment. Seats are constantly being sold so availabilities are constantly changing.

Payments & Credits

When do I have to pay for my flight?

When booking online, you must pay by credit card at time of booking in order to confirm and complete the booking. Likewise, if you contact our Reservations Centre at 1-800-839-2256, you will be required to provide a credit card at time of booking. We do not accept purchase orders as a form of payment.

Which credit cards do you accept?

Calm Air accepts the following major credit cards: Master Card, Visa, and American Express.

Is it safe for me to provide my credit card on the Calm Air booking site?

Yes. Information you exchange with us online is secure. Our data centers are firewall protected and we use industry standard encryption software (128 bit secure socket layer) that protects your information as it is sent between your browser and our system.

How will I receive my tickets?

Calm Air uses a ticketless reservation system. This means you do not require a paper ticket for your flight. All you need for check-in is your reservation number and a piece of valid photo ID. You may receive a printed copy of your itinerary as a receipt of purchase but it is not required for check-in.

How do I pay for my reservation using an existing credit?

Please contact Calm Air Reservations Centre at 1-800-839-2256 to use an existing credit on our system towards payment for a new reservation.

How long do I have to use my Calm Air credit?

You have one year from the date of original booking to use existing credits.


How much carry-on and checked baggage am I allowed?

Please refer to our?carry on baggage and checked baggage section for information on checked and carry-on allowances.

Are there restrictions as to what I can and cannot bring in my carry-on and checked baggage?

Please refer to the?Transport Canada?and?CATSA?websites for a detailed list of restricted articles.

What are some packing suggestions or baggage tips?

Please visit our?baggage tips?section.


Is my information kept confidential?

Yes, your personal information is kept confidential and secure. Calm Air is committed to protecting your privacy. Please view our?privacy policy for further details.

What are your hours of operation?

Calm Air’s Head Office business hours are from 8:00 a.m. to 5:00 p.m. central time Monday to Friday. The Calm Air Reservations Center is open:

Monday to Friday: 6:00 am to 9:00 pm

Saturday: 7:30 am to 6:00 pm

Sunday: 9:00 am to 9:00 pm

What type of aircraft do you fly?

For complete information on Calm Air’s fleet, please visit our?aircraft page.

Where can I get a copy of your flight schedule?

You can view our and download our current schedules by visiting our?schedules page.

Where do you fly?

Calm Air operates scheduled passengers and cargo service throughout Manitoba and the Kivalliq Region of Nunavut. View our route map page for more information.

How can I apply for a position with Calm Air?

If you would like to apply to join the Calm Air team, please visit our?careers section.